Refund Policy – LuLuCharm
Last Updated: 27 August 2025
At LuLuCharm, we strive to ensure your satisfaction with every purchase. This Refund Policy explains the conditions under which you may request a refund and how we handle such requests.
1. Eligibility for Refunds
You may request a refund if:
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The product is defective or damaged upon arrival.
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The wrong product was shipped.
Note: Refunds are not available for:
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Products damaged due to misuse, neglect, or normal wear and tear.
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Change of mind or personal preference.
2. How to Request a Refund
To request a refund:
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Contact our support team at support@lulucharm.shop within 7 days of receiving your order.
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Include your order number, product name, and clear photos showing the issue.
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Our team will review your request and provide instructions for returning the product (if applicable).
3. Refund Process
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Once your request is approved, we will issue a refund to the original payment method.
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Refunds typically take 5–10 business days to process after receiving the returned product (if a return is required).
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Shipping costs for defective or damaged products are covered by LuLuCharm.
4. Exchanges
If a replacement product is available, we may offer an exchange instead of a refund. The same conditions apply regarding defective or incorrect items.
5. Shipping for Returns
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For defective or incorrect items, LuLuCharm covers the return shipping cost.
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For items not eligible for a refund, return shipping is the responsibility of the customer.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us:
Email: support@lulucharm.shop
