Returns & Exchanges – LuLuCharm
Last Updated: 27 August 2025
At LuLuCharm, your satisfaction is our priority. This policy explains how to return or exchange products purchased from our store.
1. Eligibility
You may request a return or exchange if:
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The product is defective, damaged, or incorrect.
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The product was delivered in error.
Note: Returns or exchanges are not accepted for:
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Products damaged due to misuse, neglect, or normal wear and tear.
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Change of mind or personal preference.
2. How to Initiate a Return or Exchange
To start a return or exchange:
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Contact our support team at support@lulucharm.shop within 7 days of receiving your order.
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Include your order number, product name, and clear photos of the issue.
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Our team will provide instructions for returning the product if applicable.
3. Exchange Process
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If a replacement product is available, we will ship it free of charge.
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If the product is unavailable, we will offer a full refund to the original payment method.
4. Return Shipping Costs
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Defective or incorrect items: Return shipping costs are covered by LuLuCharm.
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Non-defective items: Return shipping is the responsibility of the customer (only if allowed under specific promotions or conditions).
5. Refunds
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Once the returned product is received and inspected, a refund will be issued to the original payment method.
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Refunds typically take 5–10 business days to process.
6. Contact Us
For any questions regarding returns or exchanges, please contact:
Email: support@lulucharm.shop
