Warranty Policy – LuLuCharm
Last Updated: 27 August 2025
At LuLuCharm, we take pride in the quality of our products and strive to ensure your satisfaction. This Warranty Policy outlines your rights and our commitments regarding defective or damaged items.
1. Warranty Coverage
All products purchased from LuLuCharm are covered by a [insert duration, e.g., 30-day] warranty from the date of delivery. This warranty covers:
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Manufacturing defects
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Damaged or faulty items
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Missing parts
Note: Normal wear and tear, accidental damage, or misuse is not covered under this warranty.
2. How to Claim Warranty
If your product is defective or damaged, please follow these steps:
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Contact our support team at support@lulucharm.shop with your order number, product name, and a clear photo of the issue.
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Our team will review your request and provide instructions for replacement or refund.
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Approved claims will be processed as quickly as possible, usually within 5–10 business days.
3. Refunds & Replacements
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Replacement: If a product is defective, we will send a replacement free of charge.
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Refund: If a replacement is not available, a full refund will be issued to the original payment method.
4. Shipping Costs
For warranty claims:
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Defective/Damaged Items: Shipping costs for replacements are covered by LuLuCharm.
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Non-Defective Returns: Shipping costs are the responsibility of the customer.
5. Contact Information
For any questions or warranty claims, contact:
Email: support@lulucharm.shop
Response Time: Typically within 24–48 hours
